PRIVACY POLICY
This page describes the personal data processing procedures employed by the website pursuant to Article 13 of Legislative Decree No. 196/2003 “Personal Data Protection Code”. They apply to all those who take advantage of the web services provided by  Over Srl, which are easily accessible from the URL address http://www.encantomoda.com.
This privacy policy refers to the use of the website http://www.encantomoda.com only. This website may contain links to other websites. Please be advised that the practices described in this Privacy Policy do not apply to information gathered through these other websites. The said privacy statement was construed according to the principles stated in Recommendation No. 2/2001, which was adopted on May 17, 2001 by the European Data Protection Authorities (which were appointed by Article No. 29 of the EU Data Protection Directive No. 95/46/EC). It sets out the minimum requirements for the collection of personal data online, and also specifies methods, timing and categories the holder of personal data processing should provide to those visiting relevant web pages.

DATA CONTROLLER
Data concerning identified or identifiable persons may be processed after the consultation of the website.
The “holder” of personal data processing is: Over Srl

DATA PROCESSING LOCATION

The processing of personal data collected through this website takes place at the offices of Over Srl and is carried out by skilled technicians dealing with these practices or others in charge of occasional website maintenance operations. We do not disclose information in a form that could reasonably be expected to identify users. Personal data provided by users who submit requests (newsletters, documents, answers to questions and so on) are used to satisfy these requests only, and will not be disclosed to third parties without good cause.

NAVIGATION DATA
The computer system and software procedures used to operate this website acquire, during their normal operation, some personal data whose transmission is implicit in the communication protocols of the Internet. This information is not collected to be associated with identification, but by its very nature could, through processing and association with data held by third parties, allows users to be identified. This category of data includes IP addresses or domain names of computers used by users connecting to the site, addresses in URI (Uniform Resource Identifier) of requested resources, the time of request, the method used to submit the request to the server, the size of the file obtained in reply, the numerical code indicating the status of the response from the server (successful, error) and other parameters regarding the operating system and computer environment. These data are used to obtain anonymous statistics on site usage and to check its correct functioning and are deleted after processing. They could also be used to ascertain responsibility in case of hypothetical computer crimes against the site: apart from this possibility, data are not retained for more than seven days.

DATA PROVIDED VOLUNTARILY BY THE USER
The optional, explicit and voluntary submission of e-mails to the addresses on this website involves the subsequent acquisition of the sender’s address, which is necessary to respond to requests, and of other personal data which are included in the message. Specific summary information will be progressively reported or displayed in the pages of the site which are specifically designed to list special services on request.

COOKIES
No personal data are acquired from the website. We do not utilize cookies which transmit information of a personal nature, nor are c.d. persistent cookies of any kind or systems for tracing users employed. The use of c.d. session cookies (which are not stored permanently on the users’ computer and disappear when the browser is closed) is strictly limited to transmitting session identifiers (consisting of random numbers generated by the server), which are necessary to enable a safe and efficient use of the website. C.d. session cookies avoid the use of other technologies that could compromise the privacy of users’ browsing and do not allow the acquisition of personal identification data.

OPTIONAL SUBMISSION OF DATA

Apart from what specified concerning navigation data, users are free to disclose the personal data which are contained in the application form they sent to the Guarantor or which are indicated among the contacts they use to request informative material or similar communications. Their absence could make it impossible to fulfil the request.
In some cases (not in the ordinary management of this website), relevant authorities may request information in compliance with Article 157 of Legislative Decree No. 196/2003 in order to control the processing of personal data. In these cases, reply is compulsory under penalty of a fine.

PROCESSING PROCEDURE
Personal data are processed by automated tools for the time necessary to achieve the purpose for which they were collected. Specific security measures are taken to prevent loss of data, illicit or incorrect use and unauthorized access.

USERS’ RIGHTS
Those who submitted personal data have the right to obtain confirmation of their existence and to know their content and origin, verify their accuracy or request their integration, updating or correction (pursuant to Article 7 of Legislative Decree No. 196/2003). In compliance with the said article, they have the right to request cancellation and transformation into anonymous form or block of data in violation of the law, and to oppose in any case, for legitimate reasons, to their processing. Requests should be addressed to: Over Srl. This document constitutes the “Privacy Policy” of the website. The company reserves the right to change this policy at any time.

Methods of Payment
You can use the following methods of payment:

- Master Card, Visa, Visa Electron and Poste Pay Credit Cards
- PayPal
- Cash on Delivery
- Bank Transfer

Returns

It is possible to return goods within 7 working days of receipt. Please send the product back in the original package. As soon as we have received and assessed the return, the total amount you paid  for the original

product will be transferred into your bank account (shipping charges excluded). If you wish to return a product, please email us in advance at:
info@encantomoda.com
clearly stating name, surname and order number.
We will then contact you by means of a confirmation e-mail describing the right return procedure. Customers that do not follow our instructions will have their returns sent back to them at their own expense.

Customer Service and Frequently Asked Questions

Here are some useful information on our services.

Note: questions are marked with a D; answers are marked with a R:

D:  I chose the products I was interested in. How do I order/pay?
R: Click "Add to Shopping Cart". Use the top menu or the box in the bottom right corner.

D: How do I order more items of clothing belonging to the same model?
R: Add the product you chose to the shopping cart. Choose the quantity you are interested in and click the relevant button to update the amount due.

D: How much does shipping cost?
R: Up to 3 Kilos: € 7 (Italy), € 18 (abroad).

D: How will my application be processed?
R: Personal data will be processed according to applicable data protection and privacy laws and regulations. Display privacy policy (see corresponding section).

D: How long does it take to receive purchased products?
R: You will receive products within 24/36 hours of receipt of the order.